Frequently Asked Questions
Before you arriveWhere is Delano Las Vegas located on the Las Vegas Strip?
Delano is located in the South End of the Las Vegas Strip, about two miles from the McCarran International Airport.
Log on to delanolasvegas.com and click on reservations, or you can call Delano Room Reservations toll-free at 877 632 5400.
Our normal check in time is 3pm. If you arrive before 3, you are welcome to check with the front desk, as they start doing pre-registration around Noon. If they have rooms prepared, they may be able to check you in early. If not, you are welcome to leave your luggage at the bell desk and enjoy the restaurants, pool, spa and gaming areas until your room is ready. Our normal check out time is 11am. On the day of check out you can speak with the front desk regarding a late check out. Rates and availability are based upon occupancy. If a late check out cannot be arranged, you are welcome to leave your luggage at the bell desk and enjoy the restaurants and gaming areas until your departure time.
Shampoo, conditioner, lotion, soap, Q-tips, cotton balls and an iron and ironing board, make up mirror and hair dryer. Check the Rooms and Suites section of our website for a more complete list.
Delano Las Vegas is a smoke-free hotel
High Speed Internet is available in all rooms. There is no charge associated with the internet access, as it is an inclusion with paid resort fees.
While anyone under the age of 21 is not permitted in the gaming areas in the adjoining Mandalay Bay, there are other areas of the Mandalay Bay Resort Campus available as well, including Shark Reef and our 11-acre tropical beach.
Delano does not offer childcare. There are several licensed and bonded services listed in the phone book. Nanny's and Housekeepers U.S.A. is a licensed, bonded and insured childcare company. Services that are provided include: Bi-lingual Nannies Available 24 hours a day A flat rate of $45.00 per hour with a four hour minimum, up to 3 children. (Holiday rates vary and are subject to change) All major credit cards are accepted and required to reserve a Nanny. Nannies are at least 18 years old and have had a minimum of one year experience, verifiable references, criminal background checks, drug screenings, and are CPR and First Aid certified. To make a reservation for a Nanny, please call 702 451 0021.
A limited number of wheelchairs are available through the Bell Desk on a first come first serve basis. There is a charge of $15 for one or two day use. We also have scooters available for $40.00 per day. If you need to guarantee availability, we ask that you reserve through a local service company. We recommend Desert Mobility at 876 9171 or 866 711 9171. The fax number is 702 876 9083 and the website is www.desertmedicalequip.com. They are available seven days a week and 24 hours a day.
Delano has a selection of Dog Friendly Rooms. To ensure a comfortable stay for you and fellow guests, please refer to the following guidelines: Up to 2 dogs, with a maximum combined weight of less than 100 pounds. A fee of $75 per day, per dog, will be applied to your room account. Due to health code regulations we regret that dogs, except for guide dogs, are not allowed in any food and beverage outlets, the Spa, or pool areas. Dogs are permitted in hotel suites and authorized grounds only. Your dog cannot be left unattended in your guest room at any time unless placed in a kennel or carrier. Dogs must be fully house trained. Should you require a dog sitter, please contact our Concierge staff. Your dog must be kept on a leash when it is in the hotel or on the hotel property unless it is in your room. Any disturbances, such as barking, must be curtailed to ensure other guests are not inconvenienced. A designated outdoor area is available for your dog(s). Waste disposal dispensers are available at the designated location.
Suite reservations require a valid credit card on file at registration for the remainder room balance and incidental charges. Deposits and payments may be made with credit card, cash, and debit cards, but credit card must remain on record for duration of stay.
For complete details on parking, please visit the Delano Las Vegas parking information page.
During your stayDoes Delano Las Vegas provide public Wi-Fi?
Yes, we certainly do. Delano offers three different internet speeds for your convenience: Up to 1Mbps: Free to all visitors for one hour 3Mbps: Available for a fee and free to resort fee paying guests 5Mbps: Available for a fee
Yes, all registered Delano Las Vegas guest have complimentary access to the Mandalay Bay Beach and pool area. All guests accompanied or unaccompanied must be 48" to enter the wave pool.
For guest safety and security, the Beach and pool area is open only to registered guests of Mandalay Bay and Delano Las Vegas; however, a non-guest can have access by renting a cabana Monday thru Thursday. Please call Cabana Reservations at 877 305 3136 for reservations and questions.
After your stayWhat is the Resort Fee and what does it include?
A daily resort fee of $32.00 plus applicable tax will be applied to all reservations. The resort fee includes: Property-wide high speed internet access (public spaces and in-room), unlimited local and toll free calls, airline boarding pass printing, notary service, and fitness center access for guests 18+.
You may submit an online claim form here
MiscellaneousHow do I apply for a job at Delano Las Vegas?
Our job openings are listed at the following website address, http://www.mgmresortscareers.com/mandalaybay/mandalaybay-las-vegas-jobs.aspx Click on "Search jobs at Mandalay Bay" to begin your search for available openings. You may also call our job hotline at 702.891.1602.
Either stop by our M life Players Club booth located on the casino floor of Mandalay Bay, fill out a short form and our staff will be happy to issue you a M life Players Club card. You can also join online at www.mlife.com. After joining, you will then receive casino promotions based on your rated play. When you make your next reservation, please make sure that we have your correct address, so that you will receive any possible promotions from our hotel.